Work Experience
Aug. 2022 - Present
Technical Solutions Engineer
1900 Milky Way Rd. Verona, WI
Represented Epic as a crucial connection between healthcare customers and a multi-disciplinary team of engineers at an industry-leading healthcare software company to ensure customer systems excel in meeting the needs of doctors, nurses, and their patients
Identified issues and inefficiencies within customer systems; constructed creative solutions through troubleshooting and investigation; developed lasting relationships with analyst teams; and implemented solutions promptly with a dedication to keeping commitments
Provided direction and support to 20 analysts across two hospital networks using Epic software with the responsibility of maintaining and enhancing workflows to create efficiencies for a combined 30,000+ employees in addition to facilitating bi-weekly calls with engineers from multiple disciplines to engage with executives from a Top-100 ranking healthcare network
Supported the Dermatology Workgroup as the Customer Success Lead assisting a growing module utilized by over 50 healthcare organizations; owned and implemented the first iteration of Dermatology’s Best of the Best packet developed using M code to assist executive-level clients in identifying growth areas; and took part in volunteer development projects to enhance customer workflows
Cultivated strong customer relationships as the Operational Engagement Lead for a subdivision of over 45 solution engineers with the additional duties of educating new hires as a subject matter expert
Coordinated a transition to a new initiative for tracking customer engagement for an entire subdivision that achieved a 61% increase in compliance while also using an open-source wiki framework to provide essential documentation and resources
Participated in travel to various healthcare organizations across the United States and Canada to provide onsite support for customers installing Epic software in addition to attending some of the largest conferences in the healthcare industry including HIMSS, UGM, and XGM
Epic Systems
2021 - 2022
America Reads
Program Coordinator
Initiated partnership with America Reads to establish a 3D printing program at a local middle school and successfully
created numerous proposals for roughly $800 for the necessary equipment
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Mentored over 10 students from a local shelter and northeast middle school twice a week for roughly 2 hours each session while also acting as the liaison responsible for monitoring and taking attendance of the other student mentors
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Developed 17 weeks of lesson plans to teach students how to operate various equipment used in the printing process
Education
Moravian University
2018 - 2022
Moravian University
(3.65 GPA)
Business Management (Bachelors)
Computer Science (Minor)
1200 Main St, Bethlehem, PA
Awards
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National Football Foundation Scholar-Athlete
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Honors Society
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Omicron Delta Epsilon National Economics and Business Honors Society
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Chi Alpha Sigma National Honors Society
2022 Resume
Education
Moravian University
2018 - 2022
Moravian University
(3.65 GPA)
Business Management (Bachelors)
Computer Science (Minor)
1200 Main St, Bethlehem, PA
Awards
-
National Football Foundation Scholar-Athlete
​
Honors Society
-
Omicron Delta Epsilon National Economics and Business Honors Society
-
Chi Alpha Sigma National Honors Society
Campus & Community Involvement
2018 (Fall) - Present
Moravian University Football
Member
• Commit over 15 hours per week while managing course work, extracurricular activities, and maintaining a 3.65 GPA
​
• Represent Moravian University at special recruiting events and provide campus tours to prospective students
Moravian University Football
2021 (Fall) - Present
America Reads
Program Coordinator
• Initiated partnership with America Reads to establish a 3D printing program at a local middle school and successfully
created numerous proposals for roughly $800 for the necessary equipment
​
• Mentor over 10 students from a local shelter and northeast middle school twice a week for roughly 2 hours each session while also acting as the liaison responsible for monitoring and taking attendance of the other student mentors
​
• Developed 17 weeks of lesson plans to teach students how to operate various equipment used in the printing process
Campus & Community Involvement
2018 (Fall) - Present
Moravian University Football
Member
• Commit over 15 hours per week while managing course work, extracurricular activities, and maintaining a 3.65 GPA
​
• Represent Moravian University at special recruiting events and provide campus tours to prospective students
Moravian University Football
2021 (Fall) - Present
America Reads
Student Mentor
• Initiated partnership with America Reads to establish a 3D printing program at a local middle school and successfully
created numerous proposals for roughly $800 for the necessary equipment
​
• Mentor over 10 students from a local shelter and northeast middle school twice a week for roughly 2 hours each session while also acting as the liaison responsible for monitoring and taking attendance of the other student mentors
​
• Developed 17 weeks of lesson plans to teach students how to operate various equipment used in the printing process
3D Printing Club
2021 (Spring) - Present
3D Printing Club
Member
• Established a project with another student where we developed a 3D model of different buildings on campus by using a drone to take images that were later processed by software after receiving approval to purchase $1,000 in equipment
​
• Manage over ten 3D printers, including maintenance, assembly, and usage while also monitoring the inventory of consumable materials used in the 3D printing process.
​
• Utilize specialized CAD software for the creation and optimization of various 3D models and slicing for production
​
• Hired to assist and teach a professor how to use OnShape to design and optimize models used in occupational therapy
Five Star Heart
2018 (Spring) - Present
Five Star Heart
Volunteer Mentor
• Selected as part of a small group to influence, inspire, and energize upwards of 45 middle school students to mold the next generation of leaders while challenging them to choose the path of grit over quit
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• Attend monthly mentoring sessions on Sundays with a focus centered around creating a persistent and positive presence for the middle school student-athletes
Additional Experience
2019 (Summer)
Amazon Fufillment Center
Associate - Package Handler
• Worked both independently and with diverse staff while meeting or exceeding daily production goals
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• Scanned and sorted packages by building pallets in the palletized area while replacing pallets and supplies for other crew members when necessary
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Professional skillset
Leadership
Microsoft Suite (Excel, Word, PowerPoint)
Teamwork & Collaboration
Google Suite (Sheets, Docs, Slides)
Problem-solving / Intuition
Terminal (Linux), Python, Java
2021 (Spring) - Present
Amrhein Investment Club
Member
• Gain hands-on experience in the field of investments as part of a group that manages four portfolios with an aggregate value of over $2 million
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• Member of Growth Fund that consisted of 9 members. Responsible for attending weekly meetings to discuss current holdings and present ideas for future purchases or sales of stocks and bonds
2020 (Fall)
Story Sharing Project
Mentor for Community-Based Interdisciplinary Project
• Mentored and interacted with students who were previously displaced from their country of origin to develop empathy through a means of exchanging stories where the reader uses the perspective of the writer to tell their story
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• Presented in a panel during the 2020 InFocus Symposium with over 40 other researchers in 10 panel discussions to explore the causes and consequences of scarcity, poverty, and inequality